Careers

Company Overview: Knack RCM is an industry leader in providing comprehensive compliance, education, and billing services to clients nationwide, with a specialized focus on Optometry and Ophthalmology practices. Our mission is to streamline the revenue cycle management (RCM) process for our clients while ensuring accuracy, efficiency, and optimal reimbursement.

Job Overview: We are seeking a dedicated and detail-oriented Client Success Specialist to join our team. The ideal candidate will have at least two years of experience in medical billing for Optometry or Ophthalmology, including experience with routine vision billing, insurance claims filing, and working with optical elements. Certification in CPOC is preferred but not required.

Key Responsibilities:

• Oversee and manage client medical and routine vision claims, ensuring compliance with CMS standards and optical billing regulations.
• Ensure timely and accurate processing of all client claims.
• Utilize the correct coding (e.g., ICD-10, CPT, HCPCS) to facilitate appropriate reimbursement.
• Collaborate with clients to resolve complex billing issues and discrepancies.
• Review insurance EOBs and work with clients to address claim denials or underpayments.
• Work closely with clients to educate and guide them on best billing practices for Optometry and Ophthalmology claims.
• Monitor the claims lifecycle, from submission to resolution, ensuring timely reimbursement for services rendered

Qualifications:

• Strong knowledge of CPT, ICD-10, and HCPCS codes as they relate to Optometry, Ophthalmology, and routine vision services.
• Familiarity with Vision Plan Claims filing and optical-related billing.
• Ability to interpret and apply insurance company Explanation of Benefits (EOBs) effectively.
• Detail-oriented, analytical, and highly organized, with the ability to manage multiple  priorities.
• Problem-solving skills to identify, research, and resolve billing issues independently.
• Strong written and verbal communication skills, with a focus on providing excellent customer service.
• Ability to quickly adapt to new software programs and systems.
• Excellent interpersonal skills and the ability to build strong relationships with clients.

Ideal Candidate:

• Self-motivated and able to work independently with minimal supervision.
• Experience with optometric and ophthalmic billing; certification is a plus but not required.
• Familiarity with optometric practice management systems, including Compulink, Officemate, Revolution, Crystal, EPM, MVE, Uprise, Practice Director, EyeCloud Pro, and MaximEyes.
• Experience with clearinghouses such as Trizetto/Gateway, Apex, RPA, Zirmed/Waystar, Vision Web, Inovalon, Availity, and Eyefinity.
• Ability to quickly navigate the internet and learn new systems and technologies.

Benefits:

• Competitive salary and performance-based bonus
• Comprehensive health insurance plan
• 401 (K)
• Paid time off and holidays
• Professional development opportunities

Equal Opportunity Employer:

Knack RCM is an equal opportunity employer and is committed to fostering a diverse and
inclusive work environment. We encourage candidates from all backgrounds to apply.

Job Overview

Knack RCM is hiring a DME Revenue Cycle Specialist to support end-to-end billing operations for our Durable Medical Equipment (DME) clients. If you’re skilled in DME claims, denial resolution, and reporting within Brightree, this is a great opportunity to grow with a supportive, remote-first team.

Key Responsibilities

1. Submit accurate DME claims and resolve denials quickly
2. Post payments and manage account reconciliation
3. Generate ad hoc reports in Brightree to track KPIs and identify trends
4. Support clients through Brightree and other billing platforms
5. Ensure HIPAA/HITECH compliance in all workflows
6. Collaborate with onshore and offshore teams
7. Identify opportunities for RCM process improvement

Qualifications

• 2–5 years of hands-on DME RCM experience
• In-depth knowledge of DME billing, coding, and payer guidelines
• Brightree experience is required, including generating ad hoc reports
• Proficient in Excel (VLOOKUP, pivot tables, etc.)
• Strong analytical and problem-solving skills
• CRCR or relevant certification is a plus
• Excellent attention to detail and communication abilities

Benefits

• Competitive salary + performance-based bonus
• Health insurance & 401(k)
• Paid time off & holidays
• 100% remote work + training and growth opportunities

Equal Opportunity Employer:

Knack RCM is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We encourage candidates from all backgrounds to apply.

Location: Remote
Reports To: Vice President, Human Resources (US)
Job Type: Full Time

The HR Compensation and Benefits Specialist (US) is responsible for managing and administering the organization’s compensation and benefits programs within Knack RCM’s US employee base. This role ensures internal equity, external competitiveness, and compliance with applicable laws and regulations. The ideal candidate will analyze compensation data, evaluate job roles, support benefits administration, and play a key role in maintaining competitive and equitable total rewards strategies.

Key Responsibilities:

• Administer, evaluate and streamline, different compensation structures within the company (across all domestic subsidiaries) to ensure alignment with market trends and organizational goals.
• Conduct job evaluations and salary benchmarking using market survey tools and compensation databases.
• Support the annual compensation planning cycle, including merit increases, bonus programs, and other incentive structures.
• Administer benefits programs including health insurance, retirement plans, wellness initiatives, and leave programs.
• Act as a liaison between employees and benefit providers to resolve issues and provide guidance.
• Ensure compliance with federal, state, and local laws related to compensation and benefits (e.g., FLSA, ACA, ERISA, COBRA).
• Prepare compensation and benefits reports and dashboards for HR leadership and finance teams.
• Support open enrollment, benefit communication, and training initiatives.
• Partner with payroll to ensure accurate and timely processing of compensation and benefits.
• Assist in the development and communication of total rewards strategies and materials.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• 5+ years of experience in compensation and/or benefits administration, specifically within the healthcare services sector. 
• Strong analytical skills and attention to detail.
• Knowledge of compensation and benefits best practices and regulatory requirements.
• Proficiency in Microsoft Excel and experience with HRIS and compensation systems.
• Excellent interpersonal and communication skills.

Preferred Qualifications:

• Professional certification (e.g., CCP – Certified Compensation Professional, CEBS – Certified Employee Benefit Specialist, SHRM-CP/PHR).

Job Summary:

The HR Generalist is responsible for performing a broad range of human resources functions to support organizational goals and employee engagement. This role involves administering HR policies and procedures, supporting recruitment efforts, employee relations, benefits administration, performance management, and compliance with employment laws and regulations.

Reports To: [HR Manager/Director of Human Resources]
Job Type: [Full-Time/Part-Time]

Key Responsibilities:

• Administer day-to-day human resources functions, including onboarding, employee relations, and policy implementation.
• Support full-cycle recruitment efforts: posting jobs, screening candidates, coordinating interviews, and onboarding new hires.
• Assist with benefits administration, including enrollments, changes, and responding to employee inquiries.
• Maintain accurate and up-to-date employee records in HRIS systems.
• Serve as a point of contact for employee questions regarding HR policies, procedures, and programs.
• Coordinate and support performance review processes and disciplinary actions.
• Ensure compliance with federal, state, and local employment laws and company policies.
• Participate in the development and implementation of HR initiatives and projects.
• Assist in employee engagement and wellness initiatives.
• Prepare reports related to HR metrics, turnover, recruitment, etc.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• 2–4 years of experience in human resources or a related field.
• Knowledge of HR laws, regulations, and best practices.
• Strong interpersonal, communication, and problem-solving skills.
• Proficient in Microsoft Office and experience with HRIS systems.
• Ability to maintain confidentiality and handle sensitive situations with discretion.

Preferred Qualifications:

• HR certification (e.g., SHRM-CP, PHR)
• Experience in [industry-specific HR experience, if applicable]

Location: Remote
Reports To: Vice President, Human Resources (US)
Job Type: Full Time

Job Summary:

The Talent Acquisition Specialist is responsible for managing the full recruitment lifecycle to attract, source, and hire top talent across the organization. This role partners with hiring managers to understand staffing needs, develop effective sourcing strategies, and deliver a high-quality candidate experience. The ideal candidate is proactive, organized, and skilled in building strong talent pipelines to meet current and future hiring demands.

Key Responsibilities:

• Manage the full-cycle recruitment process, including job postings, resume screening, interviewing, and offer negotiations.
• Collaborate with hiring managers to define job requirements, develop job descriptions, and identify ideal candidate profiles.
• Source candidates through various channels including job boards, social media, networking, referrals, and direct outreach.
• Conduct initial candidate assessments and coordinate interview schedules with hiring teams.
• Maintain and update applicant tracking systems (ATS) and ensure compliance with internal hiring practices.
• Build and maintain talent pipelines for key roles and hard-to-fill positions.
• Represent the organization at job fairs, networking events, and on-campus recruiting efforts.
• Provide a positive candidate experience throughout the recruitment process.
• Track and report recruitment metrics to measure effectiveness and improve strategies.
• Support employer branding initiatives to promote the organization as an employer of choice.

Qualifications:

• Bachelor’s degree in Human Resources, Business, or a related field.
• 4+ years of experience in talent acquisition or recruiting, preferably in a fast-paced environment.
• Strong sourcing, interviewing, and negotiation skills.
• Knowledge of employment laws and best practices in recruiting.
• Experience with applicant tracking systems (ATS) and recruiting platforms (LinkedIn, Indeed, etc.).
• Excellent communication, interpersonal, and organizational skills.

Preferred Qualifications:

• Familiarity with diversity recruiting strategies and workforce planning.
• Experience in the professional services sector strongly recommended

Location: Remote (United States)
Reports to: Chief Financial Officer (CFO)

About the Company:

We are a dynamic and growing organization with a global presence. We are looking for a highly skilled US Controller to oversee our accounting functions, drive financial integrity, and ensure compliance with all applicable regulations.

Position Summary:

The US Controller is responsible for managing all accounting functions related to our US operations, including accounts payable, invoicing, month-end close, account reconciliations, and taxation. Additionally, the US Controller will lead worldwide consolidations and oversee the annual financial statement audit. This role requires a strong leader with deep technical accounting expertise, excellent analytical skills, and the ability to work collaboratively in a remote environment.

Key Responsibilities:

• Oversee all US accounting functions, including accounts payable, invoicing, month-end
  close, account reconciliations, and financial reporting.
• Ensure compliance with US GAAP, tax regulations, and other applicable financial
  reporting standards.
• Supervise US-based accounting staff.
• Lead the worldwide consolidation process, ensuring accuracy and compliance across
  global operations.
• Monitor AR/AP processes and drive efficiencies to improve cash conversion cycles.
• Manage the annual financial statement audit, serving as the primary point of contact for
  external auditors.
• Oversee tax compliance, including federal, state, and local filings in coordination with
  outside tax preparers.
• Assist with the annual budget process.
• Prepare and review financial reports, providing insights and recommendations to senior
  leadership.
• Establish and maintain internal controls to safeguard company assets and ensure the
  integrity of financial reporting.
• Oversee integration of acquisitions into the company’s accounting systems and processes.
• Evaluate and upgrade financial systems (ERP implementation, automation).
• Develop and implement process improvements to enhance the efficiency and
  effectiveness of accounting operations.
• Collaborate with cross-functional teams to support business initiatives.
• Stay up to date on changes in accounting regulations and industry best practices.

Qualifications & Experience:

• Bachelor’s degree in Accounting, Finance, or a related field; CPA preferred.
• 10+ years of progressive accounting experience, with at least 3 years in a controller or
  similar leadership role.
• Strong knowledge of US GAAP, consolidations, and financial reporting requirements.
• Experience managing financial statement audits and working with external auditors.
• Proficiency in accounting software and financial systems; experience with ERP systems
  preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities, with experience managing remote
  teams.
• Ability to work independently in a fast-paced, remote environment.

Why Join Us?

• Fully remote role with flexible work arrangements.
• Opportunity to play a key role in a growing global company.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.

If you are a results-driven accounting professional looking for an exciting opportunity to make an impact, we invite you to apply and join our team!