The Challenge

Before partnering with Knack Global, one of the leading healthcare RCM Company located in Atlanta, GA was working with six other outsourced RCM partners. The quality of services of those partners in terms of account receivables collection rate and higher cost was a bigger challenge resulting in difficult customers leaving.

Knack Impact

Knack Global onboarded as one of the six channel partners for this leading RCM services provider, we started with 200 FTE/month and with our expertise in

  • Medical Coding Review
  • Insurance Eligibility Verification
  • Insurance follow-up
  • Proactive claim follow-up

Improved the Annual Account receivables collection rate and also the satisfied customer rate increased in comparison to other partners.

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