Streamlining Credentialing for a Growing Physical Therapy Group
Overview
A regional physical therapy practice, operating multiple clinics across state lines and employing over 30 licensed therapists, needed a more efficient way to manage provider credentialing as it expanded.
Challenge
As the group grew, so did the complexity of tracking licensure renewals, payer enrollments, and CAQH attestations for each provider. Relying on manual processes led to missed deadlines, delayed payer approvals, and occasional claim denials. Leadership recognized that without a more reliable credentialing system, compliance risks and revenue interruptions could increase-especially with plans to open additional locations.
Approach
The practice partnered with Knack RCM to modernize and centralize its credentialing operations.
The Knack RCM team began by assessing the group’s existing workflow and identifying key pain points.
Together, they implemented a tailored solution with these core features:
Automated Reminders:
The platform was configured to send automated notifications for upcoming license renewals, payer re-credentialing, and CAQH updates at 90, 60, and 30-day intervals.
Real-Time Tracking:
Leadership gained access to a dashboard with real-time credentialing statuses and weekly progress reports, ensuring transparency and accountability.
End-to-End Credentialing Support:
Knack RCM assumed responsibility for primary source verification, state licensure registration, and payer enrollment, minimizing the administrative workload for the group’s internal team.
Secure Document Management:
All credentialing documents were digitized and securely stored, simplifying audits and reducing the risk of lost paperwork.
Outcomes
Within the first year of implementation, the group saw measurable improvements:
No Missed Deadlines or Revenue Loss:
The automated system prevented lapses in credentialing, eliminating claim denials and payment delays related to credentialing status.
Stronger Compliance:
Continuous monitoring and proactive management helped the group stay current with all regulatory and payer requirements.
More Time for Patient Care:
Staff reported a 60% reduction in time spent on credentialing tasks, allowing them to focus on patient services and clinic operations.
Smooth Expansion:
As new clinics opened, Knack RCM’s scalable solution enabled rapid onboarding of new providers, supporting the group’s growth without administrative bottlenecks.
Conclusion
By collaborating with Knack RCM, this physical therapy group turned a complex, error- prone process into a reliable, streamlined system. The result: uninterrupted revenue, improved compliance, and the agility to grow with confidence.
Knack RCM’s credentialing solution offers physical therapy practices a proven way to reduce administrative burden, minimize risk, and support sustainable expansion while keeping the focus on patient care.