AI platforms — Workmate · KBS · 1stCred
AI agents — calling · documents · denials
Conversational BI — talk to your revenue data
Workmate · KBS · 1stCred · DME Portal
Calling · documents · denials · automation
Talk to your revenue data
We don’t lead with automation for its own sake. Knack invests in proprietary platforms and AI so expert teams can focus on judgment-heavy work, appeals, edge-case documentation and payer nuance, while the system absorbs repetitive, high-volume tasks that quietly drain margin.
The result is reimbursement that is faster, cleaner and more predictable in exactly the specialty environments where generic, off-the-shelf RCM tooling breaks down
That combination of proprietary data, embedded AI and end-to-end workflow ownership is difficult to replicate, which is exactly what lets Knack absorb complexity that generic, off-the-shelf RCM tooling can’t.
Eligibility checks, status calls, document validation and posting handled by AI agents and intelligent processing — accurately, around the clock.
Conversational BI and denial intelligence put the right work in front of the right specialist, with the context to resolve it the first time.
Three AI-powered platforms and a specialty-built portal carry the daily work of the revenue cycle - the workflow engine our teams and clients log into, and the billing and credentialing systems behind it instead of bending generic tools to fit complex specialties.
The automation-first task platform where teams do their day-to-day work — fifteen modules covering task execution, OCR-driven automation, claim and denial management, and real-time reporting.
Explore Workmate →
Purpose-built for ophthalmology and optometry practices, KBS manages the specialized workflows unique to eye care – medical and vision benefit plan administration, specialty-specific coding and documentation through one unified platform covering patient information, insurance claims processing, compliance, reporting and audit trails.
Automates the full credentialing lifecycle: verification, payer enrollment, CAQH management, license and certification tracking; so provider maintenance keeps pace with reimbursement and regulatory deadlines instead of lagging behind them.
Automated physician outreach, compliance validation and record-level reporting — built to recover held DME revenue stuck behind missing paperwork.
Explore the DME Portal →
Workmate is Knack’s AI-enabled orchestration engine. It drives intelligent execution end-to-end and integrates deeply with client systems for real-time visibility, control and performance across the revenue cycle — one operating layer over many disconnected tools
AI-driven workflow routing and execution with dynamic prioritization and escalation management — work flows to where it resolves fastest.
Tailored to each client’s workflows, with an embedded communication layer across teams and stakeholders.
Every claim, denial and appeal outcome feeds back into the model, so payer-specific rules and reimbursement intelligence get sharper the longer we run your book.
Connects to EMR, PM and ISV platforms so orchestration runs on live data, not exports and spreadsheets. Eligibility and claim status run through integrated APIs including Availity and pVerify.
Each AI agent is embedded directly inside revenue cycle workflows — patient access, coding, claims, denials, collections and payment integrity; not bolted on as a separate tool. And the roster keeps growing.
Automated, voice-capable agents handle high-volume payer and patient interactions — eligibility, status and follow-up calls — freeing specialists for the conversations that need a human.
Extracts, classifies and validates clinical and billing documents at scale — turning messy, multi-format paperwork into structured, claim-ready data with accuracy checks built in.
Pattern detection across denials surfaces root causes and feeds prevention back into front- and mid-cycle controls — so the same denial doesn’t recur next month.
Handles eligibility verification, medical necessity validation, charge capture, claim submission and appeals on legacy portals and payer systems that have no APIs – an adaptive agent working the same queues your teams do, not brittle scripted RPA.
AI-enabled DME documentation & physician outreach
The Knack DME portal combines automation with expert review to improve documentation quality, reduce rework and accelerate reimbursement in one of healthcare’s most denial-prone segments.
Patient · Physician · Client · Payer
AI checks each record against payer and CMN requirements before it moves forward.
Automated requests reach the ordering physician for missing signatures or documentation.
Patients get an automated, trackable follow-up for any outstanding information.
Higher-quality data
Analytics you converse with — AR health, denial trends and throughput as a live dialogue with your dashboards, not a static report someone exports on Friday.
Chart as you chat: drill from a KPI to the payer, code or site driving it, forecast cash and act before a problem hardens into a write-off — the same live data that runs the operation, in plain language.
Which payers drove last month's denial spike?
Two payers account for 71% of the increase — CO-16 (missing modifier) up 38%. An estimated 62% is recoverable; charting the trend now.
Forecast cash impact if we fix the modifier edit this week.
+$412K over 60 days, with first-pass yield back above target by week 3.
Real provider environments run on a patchwork of EHR, PM, clearinghouse and payer-portal systems that are rarely fully interoperable which is exactly where generalist automation breaks down and specialty-embedded workflow ownership pays off.
Deep integration with market-leading EHRs and PMs pairs ISV partner technology with our specialty depth, so orchestration runs on live, connected data from day one.
Healthcare data demands more than good intentions. Knack’s platforms and
processes are built around the certifications and controls that complex providers
require — security is a design constraint, not an afterthought.
Role-based access controls and full, explainable audit trails ensure every AI-assisted decision in billing and credentialing is traceable back to its source data and reviewable by a human.
PHI safeguards built into workflows, integrations and the AI layer — handled to HIPAA standards throughout.
Validated against recognized security and quality frameworks, reviewed on an ongoing basis
Bring a specialty, a denial pattern or an AR backlog — we’ll show you where our AI platforms, AI agents and Conversational BI move the number.
Bring a specialty, a denial pattern or an AR backlog — we’ll show you where our AI platforms, AI agents and Conversational BI
move the number.