Case Studies

Real transformation journeys from Knack RCM clients — measurable outcomes across DME, anesthesia, physician groups and contact-center operations.

Case studyAug 28, 2025

DME Provider Improves Insurance Verification, Authorization, and RCM Workflows for Improved Financial Results

A large durable medical equipment (DME) provider experienced impactful business outcomes due to partnering with Knack RCM (Knack).

DME & HMEFront-end

Case studyAug 12, 2025

Transforming Patient Contact Center Operations: Improving Experience, Efficiency, and Cost to Serve

A leading dermatology and surgical group, with over 230 clinics nationwide, partnered with Knack in 2024 for offshore contact center services…

Practices & ASCsAnalytics & support

Case studyJul 18, 2025

Onboarding 400+ FTEs in 45 Days While Achieving Quality and Performance SLAs

Knack Global (Knack) partnered with the largest provider of medically integrated vision care in the United States, operating over 700 locations…

Eye care

Case studyJul 18, 2025

Decreasing Insurance Accounts Receivable for Higher Revenue and an Improved Customer Experience

Premier Vision Group (PVG), an Ohio-based eyecare provider network, combines technology, passionate people, and research to care for patients’ vision…

Eye careBack-end

Case studyJul 18, 2025

Accelerating Access and Compliance for a Behavioral Health Crisis Center

Knack RCM’s credentialing services are purpose-built for the demands and complexities of behavioral health in 2025.

Practices & ASCsCredentialing

Case studyMay 13, 2025

Streamlining Credentialing for a Growing Physical Therapy Group

A regional physical therapy practice, operating multiple clinics across state lines and employing over 30 licensed therapists, needed a more…

Practices & ASCsCredentialing

Case studyNov 20, 2024

KAG – RCM, Practice Management, and Accounting Services Yield Sustained Growth and Financial Health for Anesthesia Services Providers

Kentucky Anesthesia Group (KAG) is a provider-owned anesthesia practice in Georgetown, Kentucky, that delivers state-of-the-art anesthesia services…

Anesthesia

Case studyNov 19, 2024

Revolutionizing Revenue: Turning a Financial Setback into a 50% Gross Revenue Surge

A leading behavioral health practice faced considerable revenue losses due to reliance on county billing. Lacking the resources and expertise to…

Practices & ASCsCredentialing

Case studyNov 19, 2024

Automated Credentialing Safeguarded a Leading Surgical Practice’s Financial Health

Facing the complexities of managing credentials for over ninety providers, a leading surgical center partnered with Knack RCM to streamline and…

Practices & ASCsCredentialing

Case studyNov 19, 2024

RCM, Practice Management, and Accounting Services Yield Sustained Growth and Financial Health for Anesthesia Services Provider

Anesthesiology Consultants Enterprises (ACE) is a provider-owned anesthesia practice in Louisville, Kentucky, that delivers state-of-the-art…

Anesthesia