Durable Medical Equipment
Revenue Cycle Management
Billing live within one week
Operating cost reduction
Accounts receivable reduction
How this provider moved from revenue cycle pressure to faster cash and cleaner work queues — the challenge they faced, what was at stake, the partnership that turned it around, and the results that followed.
The provider was managing RCM entirely in-house. When recruiting and retention failed, the backlog didn’t just grow — it started threatening the referral relationships that drove new business.
The provider ran revenue cycle internally while struggling to recruit experienced help and retain staff long enough to train them. The model became unsustainable.
The backlog grew. Denials demanded more attention. Documentation retrieval got harder. Each week of delay added to the pile rather than resolving it.
Referral relationships were increasingly at risk — the downstream cost of operational failure that reached well beyond the revenue cycle itself
The provider’s revenue cycle ran across interconnected functions. Each one had a specific breakdown — and each breakdown compounded the next.
Orders not verified on arrival.
Each breakdown compounded the next: unverified orders delayed authorizations, delayed authorizations slowed billing, slow billing inflated AR — and growing AR consumed the very staff capacity needed to work denials.
The intervention was a rapid onboarding of specialist capacity, embedded directly into the provider’s workflow — not a generic, hands-off engagement.
Knack quickly onboarded the engagement and brought structure to the workstream. KPIs were established — and met — from the start.
Orders were verified as they arrived and claims were billed as soon as delivery was complete. Knack worked inside the provider’s workflow — not beside it.
Documentation guidance kept billing aligned with payer requirements — reducing avoidable risk across the supported workstream.
What changed: the provider moved out of survival mode. Internal teams were freed to focus on new business and on servicing the accounts they already had.
Billing started within one week of engagement commencement.
Operating cost reduction across the supported workstream.
Accounts receivable cut by half across the cycle.
Internal staff redeployed from survival-mode RCM to growth and account servicing.
Share a few high-level metrics and we’ll show you where specialty-intelligent, AI-enabled RCM can move the numbers — verification, authorization, billing and denials.